Yes - you can email our customer care team after placing your order to request a cancellation. Please note that orders cannot be cancelled once a tracking number is assigned. 

There are various reasons as to why an order may be cancelled:

Inventory sells out.

Billing information does not match the information on the credit card. 

Possible fraud risk. 

If you get an email showing your order was canceled please either try processing the order again or contact us.

To maintain consistency and ensure clarity, we do not offer price adjustments or retroactive promotions.

We do not offer adjustments to the price of any item purchased, regardless of whether a promotion or discount becomes available after the transaction is completed.

Our promotional offers are applicable only during the designated promotional period. We are unable to apply promotions, discounts, or gift cards to past purchases, even if they were made shortly before or after the promotion started.

Please view rates and processing times here.

It takes up to 72 hours for a tracking number to be active once your order has been shipped.

Once your package is shipped, we will send you an email with a confirmation of your shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website.

If no one is home at the time of delivery, your package will be left in a safe location at your shipping address. Be sure to check around the front of your home, especially behind bins/pot plants/fences and under doormats. We also recommend checking with your building management or neighbors who may have collected it for you. If you are still unable to locate your package after 5 days, reach out to our Customer Experience team here.

Please note - missing package claim refunds are at the discretion of Rebdolls.
We suggest filing a claim with the carrier directly. Rebdolls is not responsible for lost, held, or damaged packages sent to freight forwarding services. If you placed an order and your shipping address is a forwarding address, you are responsible for contacting your forwarding company to locate your shipment.

Unfortunately, we cannot grant a refund for a package that is still in transit. 

The reasons why a package can be returned to the sender are because the address was incorrect or the address was not found. If that is the case, please reach out to us, and we will attempt to reship the package back to you once we confirm the address.

Not at this time.

If you need to return an item for whatever reason, you have 30 days from the shipment's arrival date. Please see our Returns Page for our full refund policies. 

Refund: The refunded amount all depends on the current status of your payment plan.

The amount of your refund will go towards your Shop Pay / Afterpay payments; any future payments will be canceled.

Unfortunately, no, you would still have to make payments to your installment plan. The store credit will reflect via gift card that will be emailed to you. 

Unfortunately, we cannot grant a refund/store credit until our warehouse has received the return.

Unfortunately, we are not able to hold items.

Rebdolls does not sell junior sizing. Our styles run true to size unless there is a sizing note on the product's detail page. To learn more about our size chart, please click here.

Yes! All restocked items will be announced in the Rebdolls newsletter and on our social media accounts. If the item is still available in limited sizes, you can sign up to be emailed for the desired size by clicking the "Notify Me" link on the item's page.

We work hard to ensure that all of our items are perfect for our customers. If by any chance you have received an item with any sort of damage, please contact us immediately using the contact form located here. We ask you to provide a picture of the damage as well as the tag.

After 30 days, Rebdolls no longer assumes the responsibility for any damages to merchandise. If you choose to return the item for a refund, please notify us as soon as possible before sending the item back to ensure that your refund is processed accordingly. 

Please make sure to double-check if the item is not in the package. If not, please reach out to us immediately. 

Pre-ordered items ship on the designated date placed on product details. Please note that if you purchase pre-order items and non-pre-order items - your order will ship together. If you would like your non-pre-order items to be sent earlier, please submit a separate order. 

Sometimes certain browsers or devices prevent payments from going through, please make sure to switch your browser or device

All currencies are accepted. 

All major credit and debit cards. Afterpay, Paypal and Shop Pay

There could be multiple reasons why the payment is pending. A few reasons are the CVC is not correct, zip code didn’t enter correctly, or left the transaction page before completing it.

Pending usually falls from the bank account within 3 - 5 days.

Please contact us to customerservice@rebdolls.com